I’m a Customer Service Representative with five years of experience supporting both travel services and e-commerce accounts. For four years, I handled inbound and outbound calls for a travel services account, assisting customers with bookings, itinerary changes, cancellations, refunds, and general inquiries while ensuring their concerns were resolved quickly and professionally. I’m comfortable working in fast-paced environments where meeting performance metrics and maintaining high customer satisfaction are always top priorities.
In addition, I have one year of experience supporting an e-commerce brand through chat and email. I assisted customers with order tracking, returns, refunds, product inquiries, and issue resolution, ensuring timely and accurate responses while maintaining a positive customer experience across digital channels. In my previous roles, I worked daily with Salesforce to manage customer records and document cases accurately. I used Vonage for high-volume calls and relied on Outlook and Microsoft Teams to communicate with both customers and internal teams. I’m also comfortable using Google Workspace for collaboration and file management. For travel-related tasks, I handled bookings and modifications through MaxiRoom and Booking Console.
I regularly used Microsoft Excel for tracking and organizing data and PowerPoint when presentations or reports were needed. I take my work seriously and always aim to provide reliable, efficient, and friendly support. I’m easy to work with, open to feedback, and always willing to learn new tools and systems.
I’m currently looking for a long-term remote opportunity where I can contribute my experience, grow professionally, and be a dependable part of a team.
