With 14 years of dedicated service in the BPO industry, I specialize in managing technical accounts. Currently, I excel as an Operations Manager at an IT Service Desk company, where my role involves overseeing day-to-day operations with a focus on client management, team leadership, and ensuring top-tier service delivery. Previously, I honed my skills as a Technical Trainer, demonstrating a passion for training and development that complements my extensive experience in people management. My expertise spans across various facets of operations, making me adept at handling challenges and driving success in dynamic environments.
