I am a results-driven Logistics and Dispatch Specialist with over three years of dedicated experience in the fast-paced taxi and NEMT (Non-Emergency Medical Transportation) industry. My career has been defined by a steady progression from high-volume call taking to mastering complex fleet dispatching and scheduling. I specialize in bridging the gap between sophisticated transit technology and real-world driver coordination, ensuring that a fleet of 30+ vehicles operates at peak efficiency every shift.
Starting my career as a dedicated Call Taker in 2022, I quickly developed the ability to manage 100+ calls per shift while maintaining a calm, professional demeanor under pressure. By late 2023, I transitioned into a dual Dispatching and Scheduling role, where I took ownership of route optimization and driver management. Utilizing industry-leading platforms like iCabbi, ITCurves, and MicroSip, I successfully synchronized on-demand taxi requests with the strict, time-sensitive requirements of NEMT logistics.
Since June 2024, my role has expanded to include the full operational cycle—integrating call intake, dispatching, and strategic scheduling with specialized billing tasks. This unique perspective allows me to ensure not only that trips are completed on time, but that they are documented and billed with 100% accuracy. From navigating RTC systems to resolving real-time routing crises, I am committed to providing reliable, patient-centered transportation while maximizing company profitability.
