Set-up Clerk
* Posted vendor billings, service and placement charges
* Worked as a set-up clerk for a property management company
* Processed Board member update requests in TownSquare and VMS portal from community association managers
* Handled all board-related queries received in Outlook
* Posted HOA community announcements in TownSquare
* Set up an architectural review tab for new communities in TownSquare to initiate approval of submitted Architectural applications from Homeowners
* Reviewed certificate of property and liability insurance for all communities
* Created Photo and Video Advertisements for rental properties
* Inputted newly acquired rentals, owner and tenant information to portal and update accordingly
* Prescreened Tenant applications through phone interviews and social media profiling
* Answered all incoming queries from Property Managers, Owners and Tenants in Mailbox
* Created SOPs for complex routine tasks
Client Services Officer
* Prepared invoices for clients and resolved billing errors
* Drafted emails and documents within the standards of the company's email protocol and templates
* Managed and updated client records throughout onboarding and offboarding
* Organized and archived records and documents3
Customer Support Specialist
* Assisted clients' queries about invoice payments and expense reports by investigating the end-to-end process
* Responded to customer queries in a timely and accurate way, via phone or email
* Maintained customer accounts and records of interactions, including inquiries, and complaints
Invoice Processing Specialist
* Reviewed invoices and billing payments on time with attention to detail
* Ensured compliance with account policies and regulatory requirements in invoice processing
* Received the Client and Partner Success Award for showcasing excellent customer service in resolving invoice disputes
Customs Clearance Agent
* Processed import and export documentation according to customs regulations, laws, or procedures
* Examined invoices, bills of lading, and shipping documents to ensure compliance with federal regulations
* Managed general business operations related to customs clearance
