Resourceful and adaptable professional with over 15 years of combined experience across fraud investigation, customer service, telemarketing, technical support, and virtual operations. Demonstrated ability to manage high-volume client interactions, resolve complex issues, and support email, chat, and phone-based workflows with speed and accuracy. Brings a strong foundation in persuasive communication, content handling, lead generation, and digital process improvement. Detail-oriented and committed to delivering reliable, high-quality results. Consistently exceeds performance metrics, drives process improvements, and fosters customer trust. Holds a degree in Business Administration with certifications in operations, leadership, and customer experience.
