Virtual Assistant with over 3+ years of experience in healthcare customer service support. Experienced in handling high-volume calls, documentation, CRM systems, billing, payment processing, and multi-system remote operations.
I can support your business with:
- Inbound & outbound calls
- Administrative support & account management
- Billing review, payment processing & refund requests
- Insurance & eligibility verification
- Enrollment & application processing
- Detailed documentation & CRM updates
- Compliance-focused data handling
I am detail-oriented and process-driven, and comfortable working independently while meeting productivity and quality metrics.
Tools: Google Workspace | Microsoft Office | CRM Systems | AWS Connect | AVAYA | Canva | Capcut | ChatGPT
Open to both healthcare and non-healthcare roles in admin support, operations, billing, and client service.
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Professional Experience
Customer Service Representative
Remote | U.S.-based Healthcare Account
August 2022 - February 2026
- Handling Inbound and Outbound Calls
- Insurance Verification (Benefits, Eligibility)
- Processed payments, review balances, and initiate refunds for overpayments
- Prior authorization and coverage determination
- Prescription/Medication Refills
- Assist with enrollment applications and plan changes
- Detailed documentation and ticket creations
- Maintain HIPAA-compliant communication
Verified
