Customer Service Representative | Accounts Receivable | Social Media Representative | Email Customer Support | Billing Specialist | Licensed Professional Teacher

Hi, I am Jonalyn R. Bocaya. A reliable customer service and healthcare support professional with over 4 years of experience in customer service, social media support, email handling, technical troubleshooting, billing, and payment posting. I’ve worked with tools such as Salesforce Service Cloud, Zendesk, MicroMD, athenahealth, Oracle Cerner, Waystar, RingCentral, Genesys Cloud CX, and Avaya to deliver excellent customer experiences and support healthcare operations.

I specialize in handling customer inquiries via phone, email, and social media, resolving billing concerns, processing payments accurately, troubleshooting technical issues, and maintaining organized workflows. I’m detail-oriented, dependable, quick to learn new systems, and committed to helping businesses provide excellent service while improving efficiency.