Experienced customer support professional for over 4 years, across different lines of businesses;handling voice and non-voice interactions with efficiency and care. Highly skilled in problem-solving throughdaily customer engagement, consistently delivering solutions that build trust and satisfaction. Proven leadershipas a Subject Matter Expert and Trainer, equipping teams with knowledge and best practices to elevateperformance. Known for resilience in high-volume environments and adaptability in diverse situations,consistently ensuring seamless customer experiences and team success.
