A dedicated IT support professional with over 2 years of experience in service desk operations, specializing in NCR POS installation and support for the Equinox 8500ii series. Currently employed as a Subject Matter Expert (SME) at Infosys BPM, where I leverage my extensive technical knowledge to resolve complex issues, ensure efficient i----------- management, and deliver high-quality customer service. Previously worked at TPG as a Level 2 Service Delivery specialist, focusing on troubleshooting, supporting, and configuring NCR POS systems and the Equinox 8500ii, ensuring seamless operations for clients.
Key skills and expertise include:
-NCR POS Installation & Configuration: Extensive experience with the installation, configuration, and troubleshooting of NCR POS systems, including the Equinox 8500ii terminals, ensuring optimal functionality and seamless integration.
-Technical Support & I----------- Management: Proficient in resolving escalated issues related to hardware and software, managing service tickets, and implementing timely solutions to minimize downtime.
-Service Desk Operations: Expertise in handling service requests, providing technical assistance, and offering proactive support to end-users, ensuring smooth business operations.
-ITIL Processes & Best Practices: Strong understanding of ITIL frameworks, applying best practices for i-----------, problem, and change management to improve service -delivery efficiency.
-Customer-Centric Focus: Dedicated to delivering excellent customer service, maintaining high satisfaction levels, and providing guidance and training to tea-----------mbers to ensure consistent performance.
A proactive and results-oriented professional with a strong commitment to continuous improvement, I strive to optimize technical support processes and ensure a high standard of service delivery in fast-paced environments.
