-Subject Matter Expert to the top tier of business customers of
American Express
-End to end support for Elite card members
-Process application for opening new accounts
-Evaluate customers’ needs and match it to the company’s
products
-Process credit line increase
-Handle account maintenance
-Handle dispute related concerns
-Help card members in troubleshooting their online accounts
-Facilitate in fraud related concerns
-Evaluate customers’ needs and recommend upgrades that
would benefit them
-Assist in redemptions of membership rewards points
September 2019 - February 2024
AMERICAN EXPRESS
Bachelor of Science in Nursing
March | 2006
SAN BEDA COLLEGE, COLLEGE OF NURSING
Secondary Education
March | 2001
SOUTH CREST SCHOOL
To be part of a reputable company where my professional skills and knowledge can be used to
the best of my abilities to benefit the company, the clients and myself as a career person.
RAMON ANTONIO N. TORRES III
2 CORDOVA CORNER SOFIA ST. CAMELLA HOMES 2-D, PUTATAN, MUNTINLUPA CITY
----------- | ----------- OBJECTIVE
Primary Education
March | 1997
SOUTH CREST SCHOOL
-Sell new products and additional lines
-Serve as floor walker to the team and assist in call related
issues
-Coach bottom performers and support them to improve their
performance
-Accommodate newbies and assist them in handling their calls
-Attend to the certification process of new hires and help them
reach the set goals
-Facilitate coaching for newbies on the quality of their calls and
motivate them
-Encourage the team in reaching team and individual goals
