With over 6 years in the BPO industry, I have excelled in technical support, account management, data analysis and agent mentoring, culminating in a supervisory role.Key Strengths:
*Attention to Detail: Proficient in analyzing customer surveys using Excel, adept at data entry, formatting, and utilizing functions like VLOOKUP and PivotTables. Skilled in creating complex formulas with nested functions.
*Communication: Consistently earned 100% customer ratings for exceptional listening, communication, and problem-solving skills.
*Problem-Solving: Resolved an average of 39+ customer complaints and inquiries daily, achieving a 100% positive customer review rate.
*Troubleshooting: Recognized as a top 2 Tech expert with a performance rating of 103.56%.
*Team Collaboration: Ranked as the top mentor, successfully coaching a team of 12+ call agents on effective customer support strategies, surpassing call rate targets consistently.
