Experienced Technical Support Specialist with almost 4 years of proven experience assisting customers across multiple devices and platforms. Skilled in troubleshooting issues with Amazon devices such as Kindle, Fire Tablet, Alexa, and Fire TV through blended channels (chat, email, and phone), ensuring a smooth customer experience. Handled order processing, device warranty claims, and refunds or replacements with accuracy and empathy.
Skilled in onboarding support for executives and content creators, guiding them through dashboard setup, video uploads, and channel management on OTT platforms such as Roku, Fire TV, Apple, Android and iOS. Proficient in ticketing systems such as Jira, collaborating with developers to resolve complex technical issues quickly. Reliable, detail-oriented, and customer-focused. I bring both technical and operational support to every role.
