Hi, I’m Loida, a highly motivated and detail-oriented professional with 8 years of Customer Service Experience in Healthcare, Telecommunications and Real Estate. I’ve spent the past 2 years working as a Healthcare Representative in a contact center environment, handling patient inquiries, insurance verification, appointment scheduling, and medical records management for US clients.
I am well-versed in handling confidential medical information, ensuring HIPAA compliance, and delivering exceptional patient experiences. I’m tech-savvy, organized, and capable of multitasking in fast-paced virtual healthcare environments.
I also have additional experience in real estate and telecommunications customer service, making me highly adaptable to various administrative and client-facing roles.
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