ABOUT ME:
I’m someone who takes pride in keeping things organized, running smoothly, and making sure people feel taken care of. With 7+ years of experience in customer support, admin work, and operations, I’ve worked with clients across different industries — from hospitality to specialized service-based businesses.
I started in hospitality, including time with Hyatt Regency in the US, where I learned how much small details matter in creating a great experience. Since then, I’ve moved into client support and operations, handling everything from inbox and scheduling to lead management, reporting, and resolving more complex concerns.
WHAT I'M GOOD AT:
Managing inboxes, calendars, and day-to-day admin tasks without needing constant follow-ups
Handling client communication in a clear, calm, and professional way
Keeping CRMs and pipelines updated and organized
Supporting operations like invoicing, tracking, and reporting
Staying on top of tasks and making sure nothing falls through the cracks
TOOLS I USE:
HubSpot, JobNimbus, AccuLynx
QuickBooks
Slack, MS Teams, Five9
Google Workspace, Power BI
EXPERIENCE YOU CAN COUNT ON:
I’ve handled escalations, supported international clients, and worked closely with teams to improve processes. I’ve also trained teams and helped maintain quality standards, so I understand both the front-end (clients) and back-end (operations) side of the business.
WHAT IT'S LIKE WORKING WITH ME:
I’m reliable, easy to work with, and I don’t need much hand-holding. I like having a clear system, but I can also adapt quickly when things change. My goal is simple: help you stay organized, keep your clients happy, and make your day-to-day easier.
Let’s work together!!
Verified
