I am a proactive and dedicated Team Leader with nearly 10 years of experience in the BPO industry, specializing in retail and Billing accounts. Having managed teams for global brands like Amazon, Microsoft, and Google, I excel at driving productivity and performance in fast-paced, remote, and on-site environments.
My leadership style is rooted in performance management and empathy. I am skilled in executing data-driven action plans, conducting psychological safety training, and utilizing the GROW coaching model to mentor agents toward exceeding KPIs. Whether it’s streamlining processes for client satisfaction or identifying areas for operational improvement, I am committed to delivering excellence through professional integrity and strategic planning.
