I am seeking an opportunity to work at the comfort of my home. I have onsite experience in handling customer service interaction over the phone. Dealt with customers from the US and Canada for different products like debit cards, telephone company subscription, healthcare account, and online shops.
Looking forward that this profile will definitely give me an opportunity to work at the convenience of my home. I am a newbie in this kind of set up. I have an open mind to take new adventures and opportunities as I broaden my horizon of learning and understanding the newest trends this generation can offer.
I would say that working at home is not an issue for me as far as customer account security and safety is concerned. I am trustworthy and definitely can handle customer's vital information with care and confidentiality. I am experienced and proven in not taking any account get compromised.
WORK HISTORY
• Concentrix Naga; Aetna Medicare (Healthcare) | Customer Service Representative
June 2023 - January 2024
Handled queries of members from Aetna Medicare. Tasked to help answer members' queries regarding their health insurance. Manage bill disputes, if necessary. Likewise, helped members book their appointment to their health professionals by navigating the tools to help member check the nearest one for their comfort and convenience. No account should be put at risk of being scammed or compromised. Account security is observed in every call. I make sure that I am speaking to the rightful account owner before I move the call interaction to the main concern of the caller.
• Sutherland Global Services | Amazon Shop (Sales)
February 2023 - May 2023
Flipped experience with retail and billing. Experienced handling customers' queries regarding their ordered products. Checked possible reasons for misrouted/missing parcels. Pacify customers and give them assurance that their ordered items will be handled perfectly from order placement up to the delivery at their doorsteps.
• Quantrics Enterprises | Customer Service Representative
May 2021 - June 2022
Bell Canada (Telco) National Channel Support (NCS), Wave 1 May 10, 2021 - June 9, 2022 Worked with Canada's largest telephone company, Bell. Assisted customers with their plans of migration and porting from other TelCo competitors within the vast land of Canada. Assisted customers with their data usage management, billings, and refunds. Customer's account safety and security is at its best. Customer validation is highly observed. I asked account security questions to make sure that no account of the customer will be compromised.
• Sutherland Global Services | Customer Service Representative
August 2011 - July 2012
Intuit QuickBooks (Financial/Sales) August 2011 - July 2012 This experience was a combination of a sales and financial account in nature. Intuit QuickBooks is an accounting software in the USA. I mostly had the chance talking to business lawyers, accountants, and business owners themselves. Over-the-phone interaction were given to customers, delivered customer service relations in helping them d----------- and select the best version of QuickBooks which would fit their business needs. Manifest strict adherence to customer account safety and security by delivering the necessary validation before moving to the caller's transaction.
