Hello! I’m Rhubie, and I am eager to work as your Virtual Assistant. I have over three years of experience in both inbound and outbound, chats and email customer service, which has strengthened my communication skills, even when handling challenging customers. I am highly organized, efficient at managing my time, and consistently strive to meet or exceed goals. I am diligent and capable of performing various administrative tasks with accuracy and professionalism.
I am a customer service professional with experience supporting diverse accounts across financial services, food delivery, travel/cruise, and healthcare.
Insurance Claims & Underwriting (1 year): Reviewed and verified insurance claims, ensured accurate documentation, coordinated with clients and providers, supported timely claim processing, and applied strong attention to detail and analytical skills.
Financial Services – Citi Credit Card (6 months): Assisted customers with account inquiries, transactions, and issue resolution, followed company policies and compliance guidelines, managed sensitive financial information, and provided clear, professional communication.
Food Delivery / DoorDash (1 year): Resolved order issues, processed refunds and cancellations, supported customers, drivers, and merchants, and maintained a high level of satisfaction in a fast-paced environment while multitasking across calls and chats.
Travel / Cruise Accounts (6 months): Assisted guests with bookings, itinerary changes, and special requests, coordinated with onboard staff and travel partners, used CRM systems to track interactions, and delivered a seamless travel experience.
Healthcare / Medical Records (1 year): Requested, tracked, and managed patient records from hospitals and clinics, handled sensitive information with strict HIPAA compliance, ensured accurate documentation, and followed up to meet deadlines.
I bring strong communication, problem-solving, multitasking, and attention-to-detail skills, with a proven ability to provide exceptional service across multiple industries.
I am available for a full----------- time role and would be happy to discuss my availability further with you. I am eager to put my skills to use and would be grateful for the opportunity work with your company
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