My experiences in virtual work for 8 years encompass a variety of roles and responsibilities. I possess a versatile of skills. Recently, I worked as an administrative support in the recruitment industry and as a call quality analyst at a car dealership. I also have a healthcare background serving as a Clinical Auditor/ Oasis Reviewer in a home healthcare environment.
As a Recruitment support, my tasks include Salesforce CRM Management, candidate profile maintenance, CV formatting, and sourcing. candidates.
Tools Used:
Microsoft Outlook/ Calendar - for email management, booking interview, appointment
Sales Force- for inputting candidate profiles, job ads mass mailing
Job Adder- Candidate Profile Management
Panda Doc- for contract signing and candidate registrations
Referoo- for candidate background checks and candidate references
LinkedIn- for sourcing potential candidates and mass mailing
SEEK- for sourcing potential candidates and mass mailing
Indeed- for sourcing potential candidates and mass mailing
As a Call quality analyst, I listened for automotive calls, categorized them as service and sales calls, and scored leads according to predefined criteria.
Tool Used:
The company has its own software used to record calls from agents in a car dealership and with a scoring sheet. The agent has a scripted set of questions that need to be ask for customers. As Call QA I will determine if they are able to ask those certain questions by ticking Yes or No on the score sheet. A percentage rate may appear after a call as an agent's score for a particular call.
My healthcare background includes serving as a Clinical Auditor in a home healthcare setting wherein I reviewed medical charts for accuracy and compliance needed for insurance verification.
Tools used: OASIS ICD Manual for guideline, Kinnser software for accessing patient medical records, billing and scheduling , and Point of Care administration. I reviewed OASIS Plan of Care: SOC OASIS Assessment, Recertification , Resumption of Care
