I am an IT Support Specialist with 7 years of hands-on experience keeping systems, local networks, and daily business applications running smoothly. I specialize in running command-line diagnostics, handling helpdesk ticket lifecycles, and managing user access within cloud environments. I combine practical helpdesk muscle with a solid understanding of Microsoft 365, file system partitions, and network routing protocols. I write clear technical documentation and am fully prepared to support diverse client networks under strict SLAs in a fast-paced environment.
