I am a results-driven banking and financial services professional with over 10 years of experience in account management, corporate salary loans, credit operations, collections, risk operations, customer service, sales support, and financial administration.
My experience includes managing corporate loan accounts, presenting financial products to HR officers and decision-makers, preparing proposals, reviewing onboarding and renewal documents, assisting clients with loan applications, and handling account inquiries. I was recognized as a Top Account Officer for Acquisition for the 3rd and 4th Quarters of 2025 after achieving loan volume targets.
I also have extensive experience managing past-due home and commercial loans, conducting collection calls, negotiating payment arrangements, preparing account resolution proposals, monitoring repayment terms, and coordinating with Legal, Credit, and Loan Operations teams.
During my time with Citi, I reviewed credit documents, processed credit facilities, ensured accurate system setup, supported risk controls, and worked with Relationship Managers, Credit Analysts, and Credit Risk teams across the Asia-Pacific region.
I am highly organized, detail-oriented, dependable, and comfortable handling confidential financial information. I can communicate professionally with clients, follow established procedures, manage documentation, monitor accounts, and coordinate with multiple teams.
Core Skills:
Account Management | Banking Operations | Loan Processing | Credit Operations | Credit and Collections | Risk Operations | Corporate Lending | Salary Loans | Home Loans | Commercial Loans | Client Onboarding | Document Review | Customer Service | Sales Support | Business Development | Accounts Receivable | Financial Administration | Data Entry | Records Management | Appointment Setting
Tools:
Microsoft Excel, Word, PowerPoint, Outlook, Microsoft Teams, Google Meet, Zoom, DocuSign, and SharePoint
I am open to remote opportunities in banking support, loan processing, credit administration, collections, account management, customer service, sales support, financial operations, accounts receivable, and back-office administration.
