E-commerce Operations/Account Management/Social Media/Retail

About Me:
I am an experienced online sole proprietor, retail manager, and e-commerce manager and marketplace specialist with 9 years of progressive experience in customer service, merchandising, marketing, and e-commerce operations.

My career began as an online seller even before the advent of Instagram being an e-commerce platform, where I first gained hands-on experience in running an e-commerce business. From 2015 to 2018, I sold fashion clothing on Instagram, managing my online store single-handedly. This involved handling the entire end-to-end process from sourcing products, curating contents to posting and creating marketing strategies. My efforts helped grow my online presence to 116,000 followers and led to the establishment of 7 physical branches across the country.

After some time, I worked as an operations manager for a well-known EU ladies' fashion brand for 3 years, where I further honed my skills in retail management, people management and business analysis.

I then transitioned to the e-commerce industry , working for a well-known and globally recognized Australian marketplace/retailer. Here I gained more experience in managing seller accounts, sales performance, business planning, marketing, and put my previous experiences into good use by providing top-notch, white-glove support , and assisting sellers in growing their businesses on the platform.
My diverse background and comprehensive expertise make me a well-equipped contributor to the success of any e-commerce operation.

My goal is to land a role in e-commerce account management. With a strong background in retail and marketplace, I'm excited to use my skills and experiences to drive success in an e-commerce setting. I've got a solid track record in managing seller accounts, optimizing their product listings for better visibility and conversions, involving sellers in events and promotions and providing top-notch client support where needed. I'm eager to join a dynamic team where I can continue to grow professionally while contributing to business success in the competitive e-commerce world.

Skills:
- Possesses excellent communication skills, both written and verbal, enabling effective interaction with clients and tea-----------mbers.
- Demonstrates strong problem-solving skills to effectively address issues and find timely solutions.
- Capable of working independently with minimal supervision, while also thriving as a collaborative team player.
- Demonstrates strong organizational skills, adept at efficiently managing multiple tasks and priorities.
- Keen attention to detail, ensuring accuracy in tasks such as data entry, scheduling, and document preparation.

Technical Skills:
- Proficient in utilizing productivity tools, including Microsoft Office, Google Workspace, and various project management software.
- Able to navigate online communication and collaboration tools like Slack and Microsoft Team, ----------- and Calendly.
- Experienced with data analytic tools such as Looker, Dashboards, Product Content Score Tool