Remote Support (TeamViewer/AnyDesk/MSTC):
Highly skilled in providing efficient remote assistance using TeamViewer, AnyDesk, and Microsoft Remote Desktop (MSTC). Proficient at diagnosing and resolving technical issues remotely, ensuring minimal disruption and optimizing user experience.
Azure Basic Support for Users & Clients:
Experienced in providing basic Azure support, assisting users and clients with navigation, troubleshooting, and basic configurations within the Azure platform. Familiar with Azure Active Directory, virtual machines, and cloud storage solutions.
Office 365:
Proficient in managing and troubleshooting Office 365 applications, including Outlook, Word, Excel, and PowerPoint. Capable of configuring and optimizing Office 365 services to enhance productivity and collaboration.
Teams:
Expertise in Microsoft Teams for facilitating communication, collaboration, and virtual meetings. Skilled in setting up Teams channels, managing permissions, and resolving technical issues to ensure seamless team collaboration.
SharePoint:
Competent in SharePoint administration, including site creation, document management, and permissions configuration. Proficient in optimizing SharePoint sites to facilitate effective team collaboration and document sharing.
Active Directory:
Knowledgeable in Active Directory management, including user account administration, group policy implementation, and directory services maintenance. Capable of troubleshooting AD-related issues to maintain system integrity.
Desktop Troubleshooting (Windows and Mac):
Experienced in diagnosing and resolving desktop issues on both Windows and Mac platforms. Skilled in hardware and software troubleshooting to ensure smooth operation of desktop systems.
Printer & WiFi Troubleshooting:
Proficient in troubleshooting printer connectivity issues and WiFi network problems. Skilled in resolving configuration issues and ensuring reliable printer and network performance.
Basic Network Troubleshooting:
Competent in performing basic network troubleshooting tasks, including connectivity issues, IP configurations, and DNS resolution. Familiar with network protocols and tools for identifying and resolving network-related problems.
Basic Knowledge of Adobe Applications and Video Editing:
Familiar with Adobe Creative Suite applications, including Photoshop, Illustrator, and Premiere Pro. Basic proficiency in video editing and graphic design tasks to support multimedia content creation.
Basic Knowledge of Front-End Web Design:
Understanding front-end web design principles, including HTML, CSS, and JavaScript. Capable of creating and editing web pages to enhance user experience and functionality.
