Conveyancing Experience: During my tenure as a Conveyancing Paralegal at Deep Blue Company, I managed clients from matter allocation through settlement. I am proficient in navigating and creating documents in the PEXA workspace. Additionally, I have experience with client Duties Online forms and stamp duty submissions. My proactive approach ensures smooth settlements, and my outstanding communication skills allow me to handle high-volume matters effectively.
Customer Service and Account Management: As a Senior Account Specialist at Acquire Asia Pacific, I negotiated contracts, upsold services, and provided exceptional customer support. I am well-versed in compliance requirements and claims management. My ability to handle customer inquiries and maintain positive relationships contributed to our team’s success.
Technical Support Expertise: At Teleperformance (MAAX), I served as a Technical Support Representative and Subject Matter Expert. I resolved technical issues promptly, proposed upsell options, and coached tea-----------mbers. My attention to quality and compliance ensured customer satisfaction. I also managed customer master data, including account creation and maintenance.
Training and Documentation: During my time at Teleperformance (Ortigas), I assisted new agents, documented customer preferences, and facilitated smooth transitions to production. My training efforts helped onboard agents effectively.
I am excited about the opportunity to contribute my skills and enthusiasm to [Company Name]. Thank you for considering my application. I have attached my resume for your reference. I look forward to discussing how my qualifications align with your team’s needs.
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