I started my career with Foundever Philippines (formerly Sitel Philippines) as a Customer Service Representative in Macy’s and Bloomingdale in September 2017. In March 2018, I transitioned to Metropolitan Life Dental Insurance as a Customer Service Consultant. I have received top awards like Best Customer Service, Perfect Client Quality Audit, Top Team, and Perfect CSAT scores during my tenure in the account, delivering excellent customer service experience and accurate benefit and claims information following the proper procedures and guidelines. I was eventually promoted as Subject Matter Expert supporting both new hires and tenured agents as they started taking in calls. I was in charge of the offline huddles, addressing FAQs, coordinating with Quality Assurance analysts, arrest behavior issues, taking escalation calls, and overall support. I was also able to step up as the Tea-----------ntor during this period. I have provided excellent operational support until I parted with the organization in August 2023. In October of the same year, I joined Tata Consultancy Services as a Senior Customer Service Representative for an Australian utility account. My job responsibilities included providing excellent customer service regarding the customers’ utility details, bills, and payments. I have received top awards like Top Sales Performer, Perfect NPS, and Perfect Quality Audit during my stay on the account and continued to provide excellent customer service until I exited the organization in July 2024. This August 2024, I Started working with Stratus as a Eligibility and Benefit Verification Specialist.
