Results-driven professional with over 3 years of combined experience in guest support and property management, including 2+ years as a Senior Case Manager at Airbnb and 1+ year managing 40+ properties in Steamboat Springs, Colorado across direct bookings, VRBO, and Airbnb platforms. Highly proficient in property management systems, including Streamline, with strong expertise in end-to-end booking management, daily operations, and cross-functional coordination with housekeeping, maintenance, quality control, and operations teams. Committed to maintaining high property standards and delivering seamless, exceptional guest experiences.
