Sales Operation Coordinator | Customer Experience Specialist
Sales & Customer Support Representative | Virtual Executive Assistant
Hello there, I'm Gladys from the Philippines. I'm a Business Virtual Assistant with over 8 years of experience helping businesses run smoothly behind the scenes. I specialize in ensuring smooth operations and timely delivery of services from provding administrative support, sales operations, and exceptional customer service . I'm the kind of person who keeps everything organized, helps teams stay on track, and ensures customers have a positive experience every time.
Here's how I help businesses:
Administrative support
Calendar & email management
Appointment scheduling & follow-ups
Travel planning & management
Data entry & reporting
Customer support (email, phone & chat)
Data Entry & accuracy
Data verification & validation
Customer inquiry handling
Order management
Order processing & order fulfillment
Order tracking
Following up on order
Update customer support tickets
Vendor coordination
Invoicing & payment processing
Sales support & order processing
Social media management
Content planning & content calendar
Content creation & content scheduling
Online community moderation
Social media audience engagement
Hashtag research and social listening
Lead generation & follow-ups
Prepare reports & presentation
Process documentation
Workflow coordination & task management
Serve as the main point of contact for your clients
Resolving issues and maintaining client relationships
Why businesses work with me:
Reliable and detail-oriented
Quick learner, adaptable, and proactive
Experienced across admin, sales, and customer service
Client-focused and results-driven
Excellent verbal and written communication skills
Able to work independently or with teams across time zones
Familiar with CRM software (Salesforce, Notion, Notion, Trello), Google Suite, Excel
With reliable high-speed internet, working computer & quiet work space
High level of professionalism and a positive attitude, even in challenging situations
Tools I'm proficient at:
Salesforce, Notion, Notion, Trello, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), Dropbox, OneDrive, Microsoft Teams, Zoom, Google Meet, Viber, WhatsApp, -----------, Canva, CapCut
Invite me for an interview today.
You're looking for someone who can take care of the back-office tasks while keeping your customers happy -- that's me. I'd love to chat and show how I can support your business.
Sales Support, CRM, Sales Operation, B2B, Appointment Setting, English Speaking, Lead Generation, Acquisition, Outbound Sales, Data Analytics, Microsoft Excel, Customer Service, Documentation, Scheduling, Social Media Moderation, Back Office Support, Admin Data Processing, Microsoft Excel, Listing Management, Content Creation, Administrative Support, Phone Support, Administrative Management, Executive Assistance, Sales Support, Inventory Management, Order Management, Operation Management, Google Sheets, E-Commerce, Customer Relationship Management, Analytics, Project Management
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