Monitoring calls for Quality and Compliance Purposes
Generating Reports for Process Gap and Improvements
Conducting Huddles
Knowledge in proper Coaching
Identifying opportunities to help improve Site/ Individual performance
Creating Monthly evaluation in Process Knowledge
Process Expert
Knowledge in Microsoft Office
Computer Literate
Can work under minimal supervision.
Outstanding and verbal communication skills.
Vocabulary and Grammar Skills
Attention to detail and ability to follow specific instructions
Telephone etiquette and ability to respond professionally to clients
Flexibility in time management
Support and people handling skills.
