Dedicated and results-driven Insurance and Customer Service Professional with nearly 3 years of hands-on experience in the U.S. homeowners insurance industry, specializing in property insurance quoting, policy servicing, customer support, and administrative operations. Experienced in working with Florida homeowners insurance markets, assisting customers and agents throughout the insurance lifecycle—from gathering property information and preparing quotes to comparing coverage options, processing policy changes, handling renewals, cancellations, mortgage updates, and other servicing requests.
Strong background in home insurance quoting and account management, with practical experience working across multiple insurance platforms, carriers, and agency systems. Skilled in reviewing property and applicant information, identifying appropriate coverage options, preparing accurate quotes, coordinating with insurance carriers, and ensuring that policy information is complete and accurate. Familiar with working with platforms and tools such as Hippo, ASI, HBIA, HADS, Gator, Cypress, Lennar, Bamboo, Lightspeed, Westwood, Steadily, Aegis, Openly, Progressive, Spinnaker, and Rocket Mortgage, as well as CRM, ticketing, communication, and productivity systems.
In addition to insurance quoting, experienced in policy servicing and customer account management, including processing or assisting with endorsements, renewals, cancellations, payment concerns, mortgagee changes, evidence of insurance requests, declarations pages, refund inquiries, electronic document delivery, and other policy-related concerns. Comfortable communicating complex insurance information in a clear and professional manner through phone, email, chat, and written correspondence while maintaining accuracy, empathy, and professionalism.
Previously worked in a Builders Insurance Agency project, where responsibilities included quoting homeowners insurance leads, researching available carrier options, reviewing property information, and assisting with the placement and servicing of policies. Later transitioned into an inbound insurance servicing role, gaining additional experience handling policyholder concerns, account updates, lender communications, documentation requirements, and policy transactions.
Highly organized and detail-oriented, with strong documentation and follow-up skills. Experienced in creating professional insurance correspondence, maintaining case notes, monitoring pending requirements, coordinating with internal departments, and following established procedures to ensure timely resolution of customer and policy issues. Able to manage multiple tasks while maintaining attention to detail and meeting productivity and quality expectations.
Also brings a strong BPO and customer service background, including experience in ticketing, account management, customer support, and administrative processes. Recognized for strong performance during training and for the ability to quickly learn new systems, workflows, and insurance procedures. Comfortable working independently in a remote/work-from-home environment, managing priorities, communicating with tea-----------mbers, and completing tasks with minimal supervision.
Beyond insurance operations, possesses additional skills in Virtual Assistance, administrative support, Canva, CapCut, content creation, event coordination, and digital communication. These skills provide a well-rounded combination of analytical, administrative, customer service, and creative capabilities.
A licensed professional teacher with strong communication, organization, and interpersonal skills, bringing a professional, adaptable, and customer-focused approach to every role. Seeking a remote opportunity in homeowners insurance quoting, insurance sales support, policy servicing, customer support, virtual assistance, or insurance administration, where experience in U.S. property insurance, quoting, customer service, and remote operations can contribute to the success of the organization.
