I am a self-motivated Virtual Assistant with successful experience of six years.
I have a strong background in Customer Services (Answering Customer Inquiries (phone, email, chat, SMS, Processing Replacements, Exchanges, and Refunds); Order Fulfillment (Processing orders from different vendors, Updating tracking information, Contacting Vendors and Couriers); Product Researches and Listings (listing products manually and using flat-file, basic Image and Logo Editing using Adobe Photoshop); Drop shipping and Amazon Seller Central Management (checking and resolving A-Z claims, maintaining Account Health and contacting Amazon Support for any issues). I am also knowledgeable in tracking shipments, and creating and monitoring Amazon cases.
I am proficient in using the following Software/Applications/Marketplaces:
- Amazon Seller Central, Shopify and Etsy
- Shipstation, Vendoo and Shipwire
- Netsuite, Channel Advisor and Zoho
- Messaging software like ReAmaze, Reply Manager, Zendesk, SalesForce and Gorgias
- eBay, Amazon, Etsy, Walmart, Home Depot and Aliexpress
- Slack, Zoom, Team Viewer, Time Doctor, Hubstaff
- Task Management Tools like Asana, -----------, Airtable and Clickup
I can work within strict time limits. I am organized, and keen on details. Quality is my top priority.
You can always contact me via Gmail or Google Meet: -----------
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