I have vast experience in customer service. Prior to that I have completed my bachelor's degree in computer science at a well-known University in our province. I started my customer service basic skills when I had a part time job at a fast-food chain during college. Right after I graduated in college, that is when I stepped into BPO industry. I have been in the BPO industry for 12 years. 2 years being an agent, 4 years being a Team Leader/Supervisor and managerial role for the remaining years. I have spent most of my career in operational and performance management. I have one experience in Process Excellence Team along with Six Sigma Yellow Belt certification from COCP. I have basic knowledge on Root Cause Analysis tools and technique, SMART Action Planning and DMAIC methodology. I am results-driven manager focused on developing and leading exceptional call center team leaders. Motivational leader with a strong record of success in the field.
