Application Support Analyst with 4 years of experience in managing, maintaining, and optimizing enterprise applications. Skilled in troubleshooting i-----------, performing root cause analysis, and ensuring system reliability to support critical business functions. Adept at working within ITIL frameworks, handling service requests, and collaborating with cross-functional teams to improve service delivery. Strong technical expertise in SQL, data analysis, and system monitoring, combined with excellent communication skills to effectively engage with stakeholders and end-users. Recognized for a proactive approach, process improvement mindset, and commitment to delivering seamless application support and business
