Hi! I’m Kathlen, a reliable, detail-oriented, and highly organized Virtual Assistant with experience in administrative support, customer service, email management, data entry, and insurance administration.
I currently work in Australian strata insurance support, where I manage insurance renewal processes, coordinate with brokers, insurers, valuers, and clients, prepare and review documents, follow up on outstanding requirements, maintain accurate records, and ensure tasks are completed within deadlines.
I’m comfortable handling day-to-day administrative tasks, managing emails, updating databases and systems, preparing professional correspondence, coordinating documents, and communicating with different stakeholders. I’m also a quick learner and can easily adapt to new software, processes, and work environments.
My key skills include:
• Virtual & Administrative Assistance
• Email & Customer Support
• Data Entry & Database Management
• Insurance Administration & Renewals
• Document Management & Preparation
• Client and Stakeholder Communication
• Research & Information Gathering
• Follow-ups and Task Coordination
• Microsoft Office & Google Workspace
• Time Management & Attention to Detail
I’m dependable, proactive, and committed to delivering accurate, high-quality work. I can work independently with minimal supervision while keeping communication clear and professional.
I’m currently looking for a full-time remote opportunity where I can contribute my skills, support your business operations, and build a long-term professional working relationship.
Thank you for taking the time to view my profile. I’d be happy to discuss how I can help your business!
