With over 4 years of experience supporting healthcare and e-commerce businesses, I specialize in operations, customer support, order management, and administrative coordination. I enjoy keeping processes organized, solving problems before they become bigger issues, and making sure nothing falls through the cracks.
In my most recent role at Rupa Health, I managed 100+ laboratory orders each week, maintained patient and practitioner records, performed quality checks, coordinated with laboratories and healthcare providers, and resolved high-volume order and specimen inquiries. Accuracy, organization, and timely follow-ups were essential to ensuring a smooth experience for both practitioners and patients.
Prior to that, I supported customers across email, chat, SMS, and phone for multiple U.S.-based companies, handling order management, appointment scheduling, refunds, billing concerns, and customer inquiries while maintaining accurate documentation and communication records.
One principle I consistently follow is: it's better to overcommunicate than undercommunicate. I believe proactive updates, clear documentation, and taking ownership help prevent problems before they happen.
I'm comfortable working independently in remote environments, learning new systems quickly, and collaborating with cross-functional teams. I take pride in being dependable, detail-oriented, and someone managers can trust to own a task from start to finish.
I'm currently looking for a long-term opportunity where I can continue growing while contributing to a team that values accountability, continuous improvement, and excellent customer experiences.
Let's connect and bring exceptional service to the forefront!
Verified
