Industrial Engineer | eCommerce Operations & Process Improvement Specialist | Order Management & Customer Success

Hi! I’-----------ssie, an Operations & Customer Support Specialist helping eCommerce brands run smoother, respond faster, and keep customers happy.

I don’t just answer tickets—I solve problems before they escalate.

Over the past 3+ years, I’ve handled high-volume Shopify stores managing 100+ active orders weekly, specializing in order tracking, delivery issue resolution, and customer communication using tools like Gorgias and Parcel Panel.

Here’s how I can help your business:

- Track and manage orders end-to-end (Shopify + tracking tools)
- Handle customer support (delays, lost packages, refunds, reships)
- Proactively identify and resolve delivery issues before they escalate
- Coordinate with suppliers to fix delays and prevent repeat problems
- Manage inboxes and prioritize urgent or VIP concerns
- Maintain accurate tracking sheets and internal systems

I’ve helped reduce follow-ups, prevent escalations, and improve customer satisfaction by staying proactive and detail-oriented.

I also have experience supporting executives with:
• Calendar management across time zones
• Meeting coordination and scheduling
• Research and vendor comparison
• Preparing reports and presentations

I’m reliable, responsive, and comfortable working in fast-paced environments with minimal supervision.

If you’re looking for someone who can take ownership of operations and keep things moving without constant follow-ups—I’m here to help.

Let’s work together.