With over 10 Years of diverse experience spanning different industries such as airlines, telecommunications, US tech start-ups, sales, research, fashion retail, e-commerce, RPO, and B2B sales, I have acquired a wide range of skills that can significantly contribute to your organization.
Here are the key areas of expertise I have developed over the past decade:
? Client Services: I possess a strong background in delivering exceptional client services, communicating effectively with both internal and external senior-level management and stakeholders, ensuring their satisfaction, and fostering long-term relationships.
? People Management: Through my experience, I have developed adept people management skills, enabling me to effectively lead teams of over 140 staff and drive successful outcomes.
? General Customer Service: I have over 6 years of solid foundation in providing high-quality customer service and experience in handling high-level escalations and cases.
? Training and Development, Including Process Mapping: I am skilled in designing and delivering comprehensive training programs, coupled with process mapping expertise to streamline operations and enhance efficiency.
? Quality Assurance and Compliance: I have a meticulous approach to quality assurance and compliance, ensuring adherence to standards and regulations to maintain optimal service delivery.
? Recruitment: Having been involved in recruitment activities, I am experienced in sourcing, screening, and onboarding talented individuals to build high-performing teams.
? Content Researching: I possess strong research capabilities, enabling me to gather relevant and accurate information to support business objectives.
? Lead Generation/Sales: My background includes driving lead generation activities and contributing to sales growth, leveraging effective strategies and nurturing customer relationships.
? Events Management: I have successfully coordinated and managed events, ensuring seamless execution and memorable experiences for participants.
? Graphics and Illustration: With proficiency in graphics and illustration tools, I can create visually appealing materials to support marketing and communication efforts.
? Social Media Management: As a business owner myself, I have hands-on experience in managing social media platforms, crafting engaging content, and building online communities.
In addition to my expertise, I have actively sought roles that challenge me and foster personal growth. Working with international clients has equipped me with a comprehensive understanding of diverse cultures and the ability to adapt to varying business environments.
Let's work together!
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