I have four years and eleven months of experience working in the US healthcare sector. During this time, I have specialized in handling various customer concerns, particularly in areas such as claims assistance, authorization processes, and appointment scheduling for both specialist and primary care physician (PCP) visits.
My experience includes:
Claims Assistance: Helping customers understand and navigate the claims process, resolving issues related to insurance claims, and ensuring that claims are processed efficiently and accurately.
Authorization Processes: Assisting customers with obtaining necessary authorizations for medical procedures and services, ensuring that all required documentation is submitted and approvals are secured in a timely manner.
Appointment Scheduling: Coordinating and scheduling appointments for patients with specialists and primary care physicians, ensuring that patients receive timely care and that their visits are well-organized.
