I was a Customer Service Representative in the gaming industry.
• As such my duties were to answer and guide players' inquires.
• I also investigate a players' account if there any anomaly in the account as reported by the player.
• I also did daily reports based on what is trending on the game and how it could affect the game itself and submit it to the client.
• Also, one of my tasks if to be active within the game to see if there are any glitches in the game or if the game itself has any anomalies and report it so that players can have a more comfortable and enjoyable gaming experience.
I was also a HR practitioner for a LPG Refilling company and was an HR manager in a construction company.
• I was tasked to create and finalize company rules and regulations and safety protocols.
• I also did the time keeping, payroll, outsource of future employees, and compensation and benefits of contractual, project-based, and regular employees. I was also tasked with the 201 files of employees and pool applicants.
• Also, I was trusted to do and keep the confidential files of the company such as the project contracts and minutes of the meetings during management meetings.
