For the past year and a half, I have been working in the healthcare insurance industry as a Customer Service Executive at EXL Service, supporting U.S.-based health insurance members. I specialize in eligibility verification, benefits explanation, claims follow-ups, CRM documentation, and HIPAA-compliant record management.
With over 15 years of customer service and operations experience across the Philippines, UAE, and Qatar, I bring strong attention to detail, cross-cultural communication skills, and a commitment to quality service.
I consistently maintain 95%+ QA performance and am highly experienced in managing digital case files, coordinating with internal teams, and handling confidential healthcare data.
I am reliable, organized, and ready to support healthcare providers, insurance agencies, and medical practices remotely.
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