I have about 10 years of experience in Workforce Management (WFM), I've honed my skills in Capacity Planning, Real-Time Management, reporting, process improvements, and people development. I've actively engaged in internal, client, and vendor communications, ensuring seamless collaboration. With a Yellow Belt Lean Six Sigma Certification, I've demonstrated my commitment to efficiency and excellence.
My expertise lies in Real-Time Management, Capacity Planning, I----------- Management, and Reporting Automation. I've led numerous projects across various verticals, including voice, email, chat, social media, tech support, customer service, and sales. My strong leadership skills have been instrumental in driving overall morale and performance within WFM channels. Additionally, I've managed vendor partners' performance, ensuring the delivery of expected outcomes and driving continuous improvement.
