I am a Cum Laude graduate with a Bachelor of Science in Tourism Management and over 5 years of customer service experience across the travel, hospitality, BPO, and eCommerce industries.
I have more than 3 years of experience in the BPO industry providing exceptional customer support through phone, email, and chat. I specialize in resolving customer concerns, handling complaints, managing reservations, and delivering positive customer experiences with professionalism and efficiency.
In addition, I have 2 years of experience supporting eCommerce and Shopify businesses, assisting customers with order management, shipment tracking, refunds, subscriptions, and account-related inquiries.
Known for my strong communication skills, problem-solving abilities, and customer-first approach, I am committed to building customer trust, improving satisfaction, and helping businesses deliver outstanding service.
