Customer Support and Operations Specialist with 7+ years of experience supporting e-commerce, fintech, telecommunications, healthcare, and digital platforms across US, Canada, and Australia markets. Strong e-commerce customer service experience with eBay, handling high-volume customer inquiries, account and billing concerns, order-related issues, technical concerns, and escalations. Experienced with Stripe for payment, billing, disputes, and chargeback-related concerns. Highly proficient in Zendesk and Salesforce for managing customer interactions, tickets, cases, escalations, and support workflows. Skilled in email and ticket-based support, issue resolution, customer escalation management, and cross-functional collaboration, with a proven ability to maintain accuracy, efficiency, and customer satisfaction in fast-paced, high-volume environments.
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