I manage end-to-end return-to-vendor (RTV) operations, ensuring compliance with vendor and internal policies,
- Resolve shipment, invoicing, and return discrepancies through cross-functional coordination,
- Maintain accurate purchasing and inventory records within ERP systems, and
- Collaborate with vendors and internal stakeholders to improve returns processes and operational efficiency.
Key Achievements: • Cleared 100% of overdue customer-returned inventory backlog • Implemented process improvements that streamlined returns management workflows • Reduced returned unit volume and value by 20% quarter-over-quarter
