Highly organized and efficient Entry Level Virtual Assistant with 1 year of experience managing daily emails, scheduling appointments, and maintaining clients. Skilled in customer service, problem-solving, phone calls both inbound and outbound, handling and assisting a team resulting in good customer satisfaction. With excellent English, both verbal and written, knowledge of tools like Zendesk, CRM (Salesforce), NICE, Avaya, Dialpad, Zoho and Star. With basic expertise at Microsoft.
