Professional Summary- Remote-ready Virtual Assistant with 15+ years of experience supporting executives, teams, and clients.- Skilled in administrative operations, technical troubleshooting, data support, and workflow automation.- Known for improving efficiency and resolving issues quickly with minimal supervision.
Core Skills- Executive Support & Administrative Assistance- Email, Chat & Zoom Communication- Calendar & Task Management- Customer Support & Client Coordination- Ticketing Systems (ServiceNow, JIRA)- Technical Troubleshooting- Data Reporting & Documentation- CRM & Workspace Tools- Time Management & Prioritization- Confidentiality & Professionalism- AI Automation Tools (Go High Level, Zapier, Power BI)- Funnel Design- Canva Graphic Design
Professional Experience
Kyndryl Philippines Inc. — Server Administrator / Operations & Data Support (2021–2026)- Improved operational efficiency through documentation, dashboards, and reports.- Supported remote teams with structured communication and follow-ups.- Handled digital records, data validation, and workflow monitoring.- Provided remote support via email, chat, and virtual calls.
IBM — Account IT / IT Service Manager (2015–2021)- Delivered high SLA performance through strong organization and client communication.- Managed tickets, onboarding, documentation, and access records.- Served as primary contact for client inquiries and concerns.- Supported cross-functional remote teams in a shared services environment.
Education
Bachelor of Science in Computer Science – De La Salle University
Certifications- Microsoft Azure Fundamentals (2024)- ITIL v4 Foundation (Valid until 2027
