With over three years of experience in the customer support industry and two years in the product training department, here are the tasks and duties that I can perform:
Develop Training Materials:
Create and design comprehensive presentations, training manuals, guides, and instructional modules through these tools: Google Workspace, Sana, and Notion.
Conduct Training Sessions:
Lead live training sessions, webinars, and workshops for newly hired agents in the Philippines and the US through Zoom and Sana.
Provide hands-on assistance in answering customer's inquiries and concerns through the tools that we use.
Provide Ongoing Support:
Offer follow-up sessions to address any questions or issues after the initial training.
Create a knowledge base or FAQ section for common queries.
Evaluate Training Effectiveness:
Measure the impact of training programs through assessments, feedback, and performance metrics.
Continuously improve training materials and methods based on participant feedback.
Stay Updated:
Keep up with the latest trends and developments in the brand to ensure the training is current and relevant.
Attend workshops, and training sessions, and answer live tickets to enhance and refresh personal knowledge and skills.
