With over a decade of BPO and Call Center experience, I've honed my skills across diverse sectors including travel & hospitality, sales, back office processes, social media, specialized LOBs, telecommunications, technical campaigns, and even a brief foray into banking. My expertise lies in implementing robust Quality Management Systems (QMS), designing QA forms that meet COPC standards, and driving projects and initiatives using Lean Six Sigma methodologies. I have revolutionized Quality Assurance fro-----------re checkbox compliance to delivering real-time, actionable intelligence through targeted monitoring and the integration of AI and advanced technologies.
