I have spent the last 16 years building a career in the e-commerce and tech space. My journey started from the ground up. I began as a customer service representative on the phones and worked my way up to Quality Assurance Specialist, Supervisor, and then Operations Manager, leading large support teams for global brands like AT&T, DirectTV and Expedia. After that, I spent five years teaching Computer Science to high school students in the Pacific Islands before fully shifting my focus to my true passion, which is Shopify and e-commerce.
For me, the best part of this industry is seeing actual results and helping brands scale. I treat every project like it is my own business. Over the years, I have built more than 50 Shopify stores from scratch and managed the daily operations for over 40 global brands, including high volume fashion boutiques and electronics stores.
I handle everything from the website design to the complex backend tasks. This includes managing inventory, handling supplier fulfillment, training support teams, and fighting chargeback disputes. I take pride in keeping dispute rates as low as 0.3 percent, and I have a proven record of increasing store conversion rates from 1.6 percent to 3.5 percent through strategic page optimizations.
I believe the best work comes from real teamwork. I am not just a service provider completing a list of tasks. I am a dedicated partner who genuinely wants to see your brand succeed and grow. If you need someone who understands exactly how the backend of a Shopify store works and actually enjoys making it run better every single day, I would love to connect.
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