Dedicated professional with 10+ years of experience in high-volume customer service environments. Proven track record in resolving complex inquiries across inbound/outbound calls and live chat. Expert in managing logistics and vendor coordination—including airlines and facility technicians—while utilizing Amadeus and Salesforce CRM to drive service excellence and sales metrics. Recently specialized in high-efficiency appointment setting for home service industries (HVAC, Locksmith, Garage, and Chimney).
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