managed a team of Service Desk Representatives, coaching and driving performance to deliver quality results and drive consistency. Likewise, accomplished operation’s deliverables as expected, meet and/or exceed given account targets and complete assigned tasks on time. Provided technical support and assisted users on their hardware and software issues; identified, diagnosed and advised users on appropriate course of action; troubleshoot apps such as Office 365, Teams, Outlook;
handled app installation, active directory and share folder; logged all calls using the designated call handling system
