Customer Service, QA, and Operations professional with 8+ years of BPO experience in team leadership, technical support, sales, email/chat support, training, and process improvement.
Skilled in AI response review, Knowledge Base and SOP development, quality monitoring, KPI tracking, escalations, e-commerce support, and customer retention.
Experienced with Shopify, Checkout Champ, Zoho, JustCall, Airtable, Google Workspace, Looker Studio, Canva, Microsoft Office, and AI-powered support tools.
Detail-oriented, organized, adaptable, and focused on accuracy, productivity, and excellent customer experience.
